Operator OS. The CRM built for home service.
Every lead, text, call, payment and follow up in one place. Watch me walk through the whole thing.
Everything your business runs on, in one login.
No more jumping between your CRM, your texts, spreadsheets and ads manager. Here’s what you get.
Dashboard
See your whole company at a glance. Where your leads come from, where they sit in the pipeline, your average job value and how fast you respond. The target is under 5 minutes, every time.
Pipeline
Every lead tracked by source and status. Move a lead to estimate booked and the confirmation and reminders go out on their own. No reply after 2 days? Move them to nurture and a 14 day follow up takes over.
Inbox and dialer
Every text, email and call in one inbox on your business number. Pick up calls on your laptop or phone. AI sorts replies into interested, questions and not interested so you answer the right people first.
Payments
Send invoices and payment plans straight from the job. Take e‑transfers? The system spots them in your email, marks the job paid and moves it down the pipeline for you.
Calendar
One master calendar for every estimate and job. Filter by status. Each person on your team only sees what’s assigned to them.
Contacts
Every lead that has ever come in, with where they came from and every job they’ve booked with you. Every customer gets a full profile.
Media
Job photos and before and afters save straight from the job into one library, next to your brand images and ad footage.
Website and socials
Host your website on your own domain. See how your posts perform and schedule new ones from the same place.
Ads
See which campaign brought in which lead and how much revenue it made. Watch your cost per lead, turn ads on or off, or ask us for changes.
Flows: the engine behind all of it
Speed to lead, booking confirmations, reminders, quotes, reactivation, invoices, review asks and referral asks all fire on their own. Want to change the wording? Edit it in seconds, no tech skills needed.
Built inside a real home service company. Not in an office.
I built this to run Thirlwell. Every CRM I tried was either not made for home service or made me build everything myself. So we built the one we needed, and now we set it up in every operator’s business we work with.
Want it running in your business?
Book a free call. We’ll look at how your leads come in today and show you exactly what Operator OS would change.